Our speakers

Dr Lisa Trigg

Assistant Professorial Research Fellow in the Personal Social Services Research Unit, London School of Economics

Topic

Hospital, hotel or home? What does relationship-centred quality look like and how do you know you're delivering it?

This interactive session will explore different understandings of quality, how it is defined and the implications for assessing quality. The concept of relationship-centred quality will be explained. Delegates will have the opportunity to reflect upon their own organisations and the type of quality they are concerned with and how they are assessing how well this is being achieved.

Bio

Lisa Trigg is an international expert on improving quality in long-term care. Lisa presented to the Perth hearing of the Royal Commission into Aged Care Quality and Safety as an authority on quality care.

Lisa is Assistant Director of Research, Data and Intelligence at Social Care Wales. She supports people working in care in Wales with evidence and research to inform policy and service design.

Before joining Social Care Wales, Lisa spent seven years as a researcher at the London School of Economics and Political Science. Much of this research involved comparing the approaches of different governments to improving the quality of long-term care, including the systems of several European countries, as well as of Australia, Japan and the United States. Her PhD research compared the approaches of the governments in England and Australia to improving the quality of residency care for older people.

Before this, Lisa spent seventeen years working in management and consulting roles in Australia and the UK, with clients from a range of sectors, including telecommunications, media, IT, financial services, utilities and the NHS.

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